FAQs answers the most common questions you have in mind. But if you can’t find the answers to your questions below, do not hesitate to send us a message. You can find our phone number at the lower right corner of this and every page. You can also click on the Contact Us page or fill up our inquiry form on the right side.

Frequently Asked Questions

YeI work from my home office in Kohimarama, Auckland.

You are more than welcome. Appointments are necessary. Many clients don’t visit but plan and book their trips by phone and email.

Yes – we have access to a spectacular range of accommodation, tours, airfares, vehicle hire and much more.

We charge a $150 itinerary planning fee which is credited towards your reservation when the quotation has been accepted and the booking made.

Following your initial contact, if you would like to go ahead with a quote, we will charge you $150 to start your itinerary planning (which is credited towards your reservation once booked).

You are required to pay a non-refundable deposit towards your travel booking, payable prior to reservation. Your deposit will include the minimum amount required for me to book and confirm your travel itinerary, including, but not limited to, my service fees, airlines & wholesale suppliers. There may be more than one Travel Provider for your booking.

Final payment is required no later than 8 weeks prior to departure unless otherwise stated. Some airfares or travel products/services must be paid in full at the time of booking.

1. Please make sure you understand our Terms and Conditions and Terms of Service.

2. Give us the go ahead by email along with a scan or photograph of your passports.

3. Often airfares need to be paid on the day of booking, or within a few days. You will be advised if this is the case.

4. Some hotels require payment at the time of reservation and so cannot be held until we have received payment from you.

5. Once everything is booked we will send you an invoice. Sometime a deposit or full payment is required by suppliers. This will be advised on your invoice as well as details of when full payment is due.

6. Your payment balance can be forwarded to us by direct credit or credit card. Please note that credit card fees may be additional. This will be advised on the quote and invoice. Please check with us when you are making your reservation if it is likely you will pay by credit card.

If your circumstances change, please let us know as soon as possible. Most airlines, hotels and sightseeing operators will charge cancellation or amendment fees that are beyond our control. In many cases a lot of services are non-refundable. Any refunds can vary considerably depending on the country and how many days prior to the service being used the amendment or cancellation has happened. We also charge a fee to cover expenses resulting from the cancellation or amendment. Please ask us at the time of booking what fees are likely if amendments or cancellations are made. We highly recommend travel insurance is purchased at the time of booking as this can cover you in the event of being charged for amendment and cancellation fees.

Tickets and travel documents will be issued once we have received your final payment. They will be sent to you by email, post or courier. Our office is open during normal working hours so if you prefer to collect the tickets yourself, please contact us to make a time to pick them up.

Anyone can become a travel agent with very little industy or travel experience. Travel Brokers have both years of industry experience and have had plenty of trips overseas. Brokers work in much the same way as travel agencies. Both have airline reservation systems and both use travel wholesalers to make holiday reservations. The biggest difference is that agencies have shops whereas a majority of travel brokers work from home. This is usually a lifestyle choice.

Yes through The Travel Brokers. I am a registered TAANZ Travel Broker. The Travel Brokers is a division of helloworld Limited. TAANZ membership ensures your guarantee of financial integrity and high standard of service.